Extension of e-payment deadline and of banking hours  -  Please click here| CGST bill, IGST bill, UTGST bill, GST Compensation Cess bill introduced in Lok Sabha -  Please click here| Office Order dated 24-03-2017 issued by the Member (Budget & GST) communicating the constitution of the GST Working Groups to address concerns of Trade and Industry   -   Click here for details | New Partner Connectivity Protocol Solution has been uploaded. Check under Public Information > CBEC's IT Consolidation programme   -   Click here for details | Attention CX and ST Assessees situated in the state of Telangana : Assessees situated in the State of "Telangana" but wrongly issued Provisional IDs for "Andhra Pradesh" have now been issued new IDs for "Telangana". The old IDs issued for "Andhra Pradesh" have been cancelled and can no longer be used for migration. You are requested to get new IDs from ACES and complete the GST Migration Process. In case of any difficulty, please contact the CBEC Mitra Helpdesk on| DGCEI (DZU) invites willingness for posts of SIO/IO    Click here | For the purpose of migration to GST, the "aggregate turnover" as per Section 2(6) of the REVISED DRAFT MODEL GST LAW ( November 2016) may be taken into account.| CBEC LAUNCHES OFFICIAL MOBILE APP FOR GST. The MOBILE APP (CBEC GST MOBILE APP) can be downloaded at GOOGLE PLAY STORE now.The Mobile App gives all details about GST Draft LAWS/RULES and procedure for MIGRATION to GST by CENTRAL EXCISE/ SERVICE TAX ASSESSEES.CBEC's GST HELPDESK can be contacted through the App round the clock by toll free number/email | CBEC Press Release dated 23.02.2017 on Launch of Mobile App. for GST - Click here for details | KIND ATTENTION ALL CE/ST ASSESSEES: Provisional ID for migration to GST have been issued to all Assessees registered in ACES till 31.01.2017. You are requested to complete the migration to GST by 31.03.2017. | ALL CENTRAL EXCISE AND SERICE TAX ASSESSEES MIGRATING TO GST MAY PLEASE NOTE - You may now login to to view your PROVISIONAL_ID/PASSWORD for login to|


Our Commitment

We Shall Carry Out Our Tasks With
  •      Integrity and judiciousness
  •      Courtesy and understanding
  •      Objectivity and transparency
  •      Promptness and efficiency

We shall encourage and assist voluntary tax compliance by our clients.

Our Expectation

We expect you to be prompt and reasonable in fulfilling your duty and legal obligations and honest in furnishing information to us.

Our Standards

We Shall
  • Acknowledge declarations, intimations, applications, returns and all communications on the spot and in any case within 7 days of their receipt.
  • Respond to all communication within 15 working days of its receipt.
  • Settle any disputes relating to declarations or assessments within 10 working days of receipt of your written or oral explanation.
  • Refund amounts due to you within 48 hours of the export of the goods in case of electronic declarations and 15 days in case of paper declarations.
  • Release, where your declaration relating to any consignment is complete and consignment is complete and correct,
    1. in case of exports, within 8 hours of filling an electronic declaration or within 24 hours of filing a paper declaration.
    2. in case of imports, within 24 hours of filling an electronic declaration or within 72 hours of filing a paper declaration
  • Complete excise registration formalities within 48 hours of receiving your application.
  • Return to you the input duty documents on which MODVAT credit has been availed of within 7 days of your submission.
  • Complete examination and clearance of your export consignment at your factory premises, whenever you seek such a facility, within 8 hours of receiving intimation.
  • Give you 15 days advance intimation before we undertake audit of your records.

    We Further Commit That

    · All uniformed officers who deal with the public will wear name badges and carry an Identity Card.
  • Personal and business information disclosed to us will be kept confidential.
  • Clearance of consignments will be withheld only after explaining the reasons for the same and will give you full opportunity to explain before passing any final order.
  • Assesses in the small scale sector will be visited only with proper authority from senior officers.
  • Your tax compliance record will be recognized and security/surety will not be insisted upon.
  • Passengers can walk through customs expecting courtesy, fairness and consideration.
  • Baggage of international passengers will be opened only after explaining the reasons and in their presence.
  • We will help in repacking baggage if we have made you unpack them.
  • We will explain the reasons if we need to search you and offer our own search before it.
  • Investigations and penalty proceedings will be initiated only after senior officers of the Department are satisfied that prima facie evidence exists.
  • The investigating officer will

    1. explain the legal provisions and your rights and obligations.
    2. seek confirmatory information by personal contact.
  • No seized document will be withheld beyond 60 days except where they are to be relied upon in departmental proceedings.
  • We will provide full information about appeal procedures and the authorities with whom appeals can be filled.
  • We will continually consult all commercial interests while reviewing our policies and provide timely publicity of all changes in the law or procedures.
  • Every possible assistance will be rendered by the Public Relations Officer in the Divisional Office/Commissionerate Office/Custom House (the name and telephone number of the Public Relations Officer will be prominently displayed at such offices by providing all relevant information and details of procedures as may be required.
  • Our performance will be measured against these standards and independent surveys of clients' perception and assessment of our performance and the results will be publicized through the media.